Invlog Refund & Cancellation Policy

Last updated: August 2026

1. What you pay for on Invlog

Invlog lets you place pickup orders at partner restaurants, and send meal invites — paying for a friend's meal, or approving a meal a friend asked you to cover. Payments are processed securely by our payment provider; Invlog does not store card details.

2. Order cancellations

• You can cancel an order free of charge any time before the restaurant accepts it.
• Once the restaurant has accepted and started preparing your order, it can no longer be cancelled.
• If the restaurant rejects or cannot fulfil a paid order, you receive a full refund automatically.

3. Meal invites

• An unpaid invite can be declined or cancelled by either side at no cost.
• If a paid invite is cancelled before the meal is ordered, the payer receives a full refund.
• If a paid invite expires uncollected (the collection window passes with the restaurant open), the payer receives a full refund.

4. Problems with an order

If your order was wrong, incomplete, or unacceptable in quality, contact us within 48 hours of pickup with your order number and photos where relevant. After review with the restaurant we will issue a full or partial refund where justified.

5. How refunds are paid

• Refunds go back to the original payment method.
• Approved refunds are submitted within 3 business days; banks typically post them within 5–10 business days depending on the card issuer.

6. Contact

For any refund request or payment question, email support@invlog.com or use Support inside the app. Include your order number so we can find the payment quickly.